INkSTAGE Refund Policy
This policy applies to one-time paid licenses for the INkSTAGE desktop app, supplied by INkSTAGE / incho775 and processed by Paddle as the merchant of record. Where applicable law gives consumers greater rights, those rights take precedence over this policy.
1. Cancellation Within 7 Days
Consumers in South Korea may cancel their purchase within 7 days of the transaction and request a full refund. Where another country or region provides a longer withdrawal period or greater protection, that mandatory rule applies.
2. Product Problems and Non-Delivery
If the product is not delivered, is materially different from its description, or has a major defect that prevents normal use, you may request troubleshooting, replacement, or a refund under applicable law and the Paddle Refund Policy.
3. When a Refund May Be Limited
After a statutory withdrawal period has ended, refunds for products without defects may be decided after review by Paddle. A refund may be refused, to the extent permitted by law, where there is evidence of fraud, refund abuse, or manipulation. This does not limit mandatory consumer rights.
4. How to Request a Refund
- Use the View receipt link in your Paddle receipt.
- Select Request refund at Paddle Buyer Support.
- For product assistance, contact [email protected].
Include the email address used for the purchase and the Paddle transaction number to help us identify the order quickly.
5. Refund Processing
Approved refunds are returned to the original payment method where possible and may take up to 14 days after approval under Paddle's policy. Your card issuer or financial institution may need additional processing time.
6. Access After a Refund
When a refund is completed, the paid INkSTAGE license and access
rights connected to that purchase end. Refunding a license does not
automatically delete .inwx project files stored on your
device.
7. Contact
Product and refund-policy inquiries: [email protected]